The Reserve Bank has launched two key initiatives ‘UPI123Pay’ to make Unified Payments Interface (UPI) payments for feature phone users along with ‘DigiSaathi’, a 24×7 Helpline to address the queries of digital payment users across products.
At present, efficient access to UPI is available on smart phones. UPI can be accessed through NUUP (National Unified USSD Platform) using the short code of *99#. But this option is cumbersome and not popular. Considering that there are more than 40 crore feature phone mobile subscribers in the country, UPI123pay will materially improve the options for such users to access UPI.
This app would be installed on the feature phone through which several UPI functions, available on smartphones, will also be available on feature phones. It will allow users to access their bank account and perform routine transactions by giving a missed call on the number displayed at the merchant outlet. The customer will receive an incoming call to authenticate the transaction by entering UPI PIN.
Further, ‘DigiSaathi’, the 24×7 helpline, will assist users with their queries on digital payments via website & Chabot facility and through toll-free calls where user can dial or call out the options for which the information is required.