Union Minister for Finance & Corporate Affairs Nirmala Sitharaman took a meeting with Salil Parekh, MD & CEO, Infosys On 23rd August, 2021, to convey the deep disappointment and concerns of the Government and the taxpayers about the continuing glitches in the e-filing portal of the Income Tax Department even after 2.5 months since its launch, which was also delayed. Sitharaman sought an explanation from Infosys for the repeated issues faced by taxpayers.
The government had extended the due date for filing tax returns for Assessment Year 2021-22 to September 30, 2021 amid failure in Income tax portal. However, if the glitches persist, it may consider further extension of the tax filing. During the meeting, Parekh explained that Infosys was doing everything to ensure the smooth functioning of the portal. The Finance Minister demanded that the issues faced by taxpayers on current functionalities of the portal shall be resolved by the team by 15th September, 2021 so that taxpayers and professionals can work seamlessly on the portal.
The government emphasized that there is a need for putting in more resources and efforts on the part of Infosys so that the much delayed delivery of agreed services is ensured. Parekh explained that he and his team are doing everything to ensure the smooth functioning of the portal. Officials from the Central Board of Direct Taxes (CBDT), including the chairman JB Mohapatra, have been in constant touch with Infosys over the glitches and features of the portal. CBDT and Infosys are regularly given feedback by a group of Chartered Accountants, Company Secretaries and taxpayers about the interface and its ease of usage.